ERP and WMS Implementation for a Multi-Venue Hospitality Group
Project Overview
A multi-venue hospitality group required a new ERP and WMS to enhance operational and financial efficiency across five venues and three production facilities.
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Methodologies:
Lean Management
Business Process Reengineering (BPR)
Prosci ADKAR Model
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Lean Management: Streamlined operations by eliminating waste and improving process efficiency.
Business Process Reengineering (BPR): Rethought and redesigned processes to achieve significant improvements in critical areas.
Prosci ADKAR Model: Managed individual change through awareness, desire, knowledge, ability, and reinforcement.
Process Mapping: Conducted detailed process mapping to identify inefficiencies and areas for improvement.
Stakeholder Analysis: Performed a thorough stakeholder analysis to assess their impact and influence on the project.
ERP and WMS Implementation: Selected and implemented ERP and WMS systems that aligned with business goals.
Change Management Plan: Developed a robust change management plan to address resistance and ensure a smooth transition.
Training Programmes: Implemented comprehensive training programmes to upskill staff on the new systems.
Performance Monitoring: Established KPIs to monitor performance post-implementation and ensure continuous improvement.
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Increased net profitability by 8.5%.
Improved forecasting accuracy by 15% and decreased wastage by 20%.
Reduced logistic costs by 35% through 3PL partnerships and closing self-managed warehouses.
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Leadership Team, Venue Managers, Production Managers, IT Department, External Vendors and Partners