Technological Change Management Project for a Boutique Spirits Distributor

Project Overview

A boutique spirits distributor operating across five markets in the APAC region aimed to streamline its procurement and distribution processes. The goal was to establish a unified system for sales, inventory management, and COGs data collection.

  • Methodologies:

    • Lean Six Sigma

    • Agile Methodology

    • Kotter’s 8-Step Change Model

  • Strategies:

    • Lean Six Sigma: Identified inefficiencies and eliminated waste through process mapping and root cause analysis.

    • Agile Methodology: Used iterative development and continuous feedback loops to adapt quickly to changes.

    • Kotter’s 8-Step Change Model: Guided the change process through creating urgency, forming a coalition, crafting and communicating a vision, and generating short-term wins.

    • Needs Assessment: Conducted an in-depth analysis to understand current processes and identify areas for improvement.

    • Stakeholder Engagement: Engaged key stakeholders from the outset to gather input and ensure alignment.

    • ERP Implementation: Selected and implemented an ERP system integrated with Power Suite applications, providing a unified platform for sales, inventory, and data collection.

    • Phased Implementation Plan: Developed a phased implementation plan, including pilot testing to minimise disruptions.

    • Training and Support: Provided comprehensive training and ongoing support to ensure smooth adoption.

    • Feedback Loop: Established a feedback loop for continuous improvement and regular performance reviews.

    • Increased revenue by 10% in New Zealand and Singapore.

    • Reduced SLOB holdings in Australia by 50%.

    • Optimised 3PL fulfilment and transport practices, reducing logistics costs by 15%.

    • Leadership Team

    • Sales Team

    • Marketing Team

    • Operations Team

    • IT Department & External Consultants

    • External Vendors and Partners

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